COMMERCIAL FIELD SERVICE
Schedule commercial service work, handle changes, and keep technicians updated by text.
For HVAC, electrical & plumbing teams.
See the schedule, make a change, and keep the details connected.
Granite Square
Boiler inspection
Juniper Trade Center
Panel check
Site
Accepted by gateway. Delivery unconfirmed.
Rivetday: Your 1:30 PM service call moved to Harbor Point Office Park, Suite 210. Rooftop unit 3, no cooling. Details: rvt.dy/j/8k2f
View job cardA boiler call comes in at 7:40. The ten o'clock runs long. A building manager moves the afternoon job to the other side of town. Your dispatcher fixes the board in thirty seconds, then spends the next twenty minutes on the phone making sure every technician knows.
Rivetday takes the second part off her plate. Change the board, and the technician it affects gets a text with the new details. She goes back to the phones that are ringing for a reason.
Assign service calls by technician, time and region.
Move a job and Rivetday queues a text for the technician it affects.
Site, contact and task notes, one job-card link away.
Technicians down the side, the day across the top, every service call a block you can drag. Reassign, reschedule or cancel in one motion. Unassigned calls wait in their own column until someone has room. Filter by region or by client when the day gets big.
Each technician has a shift pattern and a home region, so the board shows who is actually available. Plan the week ahead, park planned maintenance until the day it is due, and move work between people without losing track of it.
Assigned, changed, cancelled, emergency. Each is a plain text message from Rivetday with the site, the time and what to expect. Every text is logged on the job with its status and the time it went out.
Suite 210 · 84 Market Row
Contact your dispatcher if these details need to change.
The link in every text opens a page on the technician's phone: address, site contact, scheduled time and the dispatcher's notes. Nothing to install and nothing to remember.
Suite 210 · 84 Market Row
Contact your dispatcher if these details need to change.
Contact details, region, shift pattern and assignment history for every technician. Bring your roster and your sites in from the spreadsheets you already have. We help.
Rivetday runs dispatch for teams from a few technicians to hundreds, across several states.
Suite 210 · 84 Market Row
Contact your dispatcher if these details need to change.
HVAC, electrical and plumbing contractors that maintain office buildings, hospitals, schools and warehouses. Teams of five technicians and teams of five hundred. Dispatch desks that run nine to five and dispatch centers that never close.
See the whole day at once. Know what is unassigned before it becomes a problem. Stop being the person everyone calls to find out what changed.
One board instead of a whiteboard, a spreadsheet and a group text. Make the change once. The text goes out.
A text with the job, and another text the moment anything changes. The details are one tap away. Nothing to install.
Rivetday is built for commercial service work. If most of your calls are homeowners, we are probably not the right fit, and we will tell you so.
Rivetday is priced per technician per month. Dispatchers, managers and admin users are included. Tell us how many technicians you run and we will send a quote.
Book a demoNo. Technicians get ordinary text messages. The link in each text opens the job card in the phone's browser.
Anything that receives text messages and has a browser.
No. Rivetday texts are one-way. Technicians call the dispatcher the way they do today.
Rivetday retries automatically. If it still cannot send, the job is flagged on the board so the dispatcher can call the technician.
From a spreadsheet. Send us your roster and your site list and we load them for you.
Rivetday is built for commercial service work: office buildings, hospitals, schools, warehouses. If most of your calls are homeowners, we are probably not the right fit.
Yes. Book a demo and we will walk through it using your technicians and your sites, then set you up with a trial for your dispatchers.
Rivetday was started by someone who ran operations at a mechanical contractor and someone who built scheduling systems for a logistics company. We are a small team, mostly engineers, and we work closely with every contractor we sign. If you email us, a person answers.
Tell us about your team and we will set up a walkthrough.
Or email hello@rivetday.com.